indowdPrivacy Policy

This page describes what we collect when you use indowd and how we keep that data protected. We take your privacy seriously and follow industry-standard practices to ensure your personal information is safe from unauthorized access.

When you open an account on indowd, register, deposit, or engage with our platform, we collect certain information. We explain what we collect, how we use it, who has access to it, and what rights you have. If you have questions about our privacy practices, contact our support team anytime.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect

We collect information you provide directly when you use indowd. During account registration, we ask for your email address, phone number, and basic personal details such as your full name and date of birth. We also collect identity information—a photo ID, passport, or government-issued identification—as part of our KYC (Know Your Customer) verification process.

When you deposit or withdraw funds, we collect payment information: your chosen payment method, transaction amount, and the bank or e-wallet details you provide. We support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct transfers via mobile banking, local payment, online payment, and e-wallet. For each transaction, we store the date, amount, and outcome.

We also collect information about how you use indowd. This includes which markets or games you engage with, your betting or gaming history, your account balance, login times, and device information. We use this information to detect fraud, understand platform usage, and improve our service.

How We Use Your Data

We use your data for several purposes. First, we need your email, phone, and identity information to create and verify your account. This protects both you and our platform from fraud and ensures we comply with anti-money-laundering regulations. Without this information, we cannot open your account or process withdrawals.

Second, we use your transaction history to settle outcomes, calculate promotions, and process withdrawals. When you engage with football markets, live-dealer tables, or slot games on indowd, we track the results so we can credit or debit your account correctly. We also track your activity to determine your tier level and calculate weekly cashback bonuses.

Third, we monitor your account for fraud and security threats. We analyze login patterns, payment methods, and betting behavior to detect suspicious activity. If we suspect unauthorized access or fraudulent transactions, we may freeze your account temporarily and contact you to verify.

Third-Party Processors and Data Sharing

We do not sell your personal data to third parties. However, we work with service providers to operate indowd. Payment processors handle your deposit and withdrawal transactions. These processors comply with industry-standard security practices and only access the payment information they need.

We may also share data with fraud-detection services, identity-verification providers, and legal authorities if required by law. For example, if we detect money-laundering activity or if law enforcement requests information, we may disclose data to comply with legal obligations. We will not disclose information voluntarily to third parties without your consent, except as required by law.

Our servers may be located outside your jurisdiction. Data stored on these servers is subject to the laws of the country where the servers are located. By using indowd, you consent to your data being transferred to and stored in other countries.

Data Retention and Deletion

We retain your personal data for as long as your account is active. After you close your account, we keep certain data—transaction history, identity verification documents, and account records—for a minimum period to comply with legal and regulatory requirements. This retention period varies by jurisdiction but typically spans several years.

You have the right to request deletion of your personal data, subject to legal requirements. Contact our support team if you wish to request data deletion. We will assess your request and comply where legally permitted. However, we may retain some data if we are required to do so by law or if we need it to settle disputes or prevent fraud.

Your Rights and How to Exercise Them

You have rights regarding your personal data. You can request access to all data we hold about you. You can request that we correct inaccurate information. You can request deletion of your data, subject to legal requirements. You can also request that we limit how we use your data or object to certain uses.

To exercise any of these rights, contact our support team through your indowd account dashboard. Provide clear details about your request. We will respond within a reasonable timeframe, typically within thirty days. If you are not satisfied with our response, you may file a complaint with your local data protection authority.

Security Measures We Take

We protect your data using standard encryption technology and secure server infrastructure. Your login credentials are encrypted, and your password is never stored in plain text. We offer optional two-factor authentication (2FA) via SMS or email, which adds an extra security layer to your account. We recommend enabling 2FA immediately after registration.

We limit access to your data to authorized indowd staff and service providers who need it to perform their roles. Our staff are trained on data protection and confidentiality. We maintain access logs so we can detect unauthorized attempts to access your information. If we suspect a data breach, we will notify you and relevant authorities as required by law.

Contact and Updates

If you have questions about our privacy practices or believe we have mishandled your data, contact our support team. We offer assistance in English and local languages. You can reach us through your indowd account dashboard. Response times vary, but we aim to address privacy questions within standard business hours.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. If we make material changes, we will notify you through your account dashboard or email. Your continued use of indowd after such notification constitutes acceptance of the updated policy. We recommend reviewing this policy periodically to stay informed about how we protect your data.

Privacy Policy Summary

We at indowd collect your personal data to operate our platform, verify your identity, process transactions, and detect fraud. We protect this data using encryption, secure servers, and access controls. We do not sell your data to third parties, but we may share it with service providers and comply with legal requests. You have rights to access, correct, and request deletion of your data.

Our privacy practices comply with industry standards and applicable data protection laws. We take your privacy seriously and are committed to keeping your information safe. If you have questions about how we handle your data, contact our support team. We are available in English and local languages to assist you. Our commitment is to be transparent about what we collect, how we use it, and how we protect it.